SOC Delivery Manager
Company:
Cyble
Location:
Bengaluru, Karnataka, India
About The Role
We’re hiring a SOC Delivery Manager to lead end-to-end SOC operations in a 24x7 environment. You’ll manage threat detection, incident response, and client service delivery, while guiding a team of L1–L3 analysts. The role demands strong leadership, cross-functional coordination, and a sharp focus on SLAs, reporting, and continuous improvement. Ideal for someone with deep SOC experience and a passion for operational excellence.
What You’ll Do
SOC Operations & Service Delivery:
Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India
Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.
At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com.
We’re hiring a SOC Delivery Manager to lead end-to-end SOC operations in a 24x7 environment. You’ll manage threat detection, incident response, and client service delivery, while guiding a team of L1–L3 analysts. The role demands strong leadership, cross-functional coordination, and a sharp focus on SLAs, reporting, and continuous improvement. Ideal for someone with deep SOC experience and a passion for operational excellence.
What You’ll Do
SOC Operations & Service Delivery:
- Oversee daily operations of the Security Operations Center, ensuring effective monitoring, detection, analysis, and response to cybersecurity incidents.
- Manage delivery of SOC services such as SIEM monitoring, incident response, threat hunting, Threat Intel Services, and malware analysis.
- Ensure consistent adherence to SLAs, KPIs, and customer expectations.
- Establish and refine SOC playbooks, workflows, and escalation matrices.
- Act as the primary point of contact for clients for all SOC-related matters.
- Lead regular service review meetings, present monthly/quarterly reports, and provide strategic recommendations to enhance security posture.
- Handle escalations, coordinate root cause analyses, and ensure timely communication and resolution.
- Manage a team of L1, L2, and L3 security analysts, shift leads, and supporting roles in a 24x7 model.
- Drive analyst training, upskilling, and mentoring programs to maintain a highly capable team.
- Plan and manage staffing, rotations, and resource utilization effectively.
- Collaborate with red teaming, threat intelligence, engineering, compliance, and CSM teams to provide holistic security support.
- Support onboarding of new clients by aligning requirements, tools, and processes.
- Experience: 10–12 years of total cybersecurity experience with at least 4–5 years in SOC operations and 2–3 years in a leadership or service delivery role.
- Certifications (preferred): CISSP, CISM, CISA, SANS GIAC (GCIA, GCIH), ITIL.
Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India
Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.
At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com.